Groom 'N' Zoom Mobile Pet Grooming - - Serving Livermore and Pleasanton


FAQ'S

How often should my pet be groomed?

Typically your pet should be groomed every four to eight weeks, depending on the coat type. Regular visits can help reduce skin allergies and re-hydrate the skin to reduce dandruff. Sand, dirt, and oil also build up in the coat which causes odor and can collect on furniture and carpets in the home.

I recommend pre-booking your next appointment when your pet’s grooming session is completed. This ensures booking your preferred day and time, and keeps your pet looking his/her best!

How long does grooming take?

I do my very best to get your pet done as quickly as possible, and begin grooming as soon as you entrust your pet to my care Most grooming appointments can be completed within two hours, but sometimes it will be less. I will return your pet to your home as soon as I have finished. 

Can I stay with my pet?

I welcome you to visit my van and see the grooming environment. Unfortunately, my van has no area for the customers to be while their pet is being groomed. It is safest not to let your pet see you during their grooming. The groomer is working with sharp tools, and if your pet can see you they may strain to get to you and become uncooperative, which can be a dangerous situation. 

Do you have a weight or size limit?

Yes – I do not groom giant breeds and heavy-coated breeds such as St. Bernard, Newfoundland, and Pyrenees. I have a weight limit of approximately 50 pounds and a height limit of 18″ at the shoulder 

Do you groom at apartment and high-density housing developments?

 No, due to parking restraints and noise concerns, I do not serve apartments or high-density housing developments. 

Do you kennel pets?

No – since my service is one-on-one, there is no need to kennel the pet during its visit. If you have multiple pets to be groomed, I prefer to see them separately during the appointment. 

Do you groom cats?

I do not. You should consult with your veterinarian for a referral to groomers who specialize in cats. 

Do you groom hard-to-handle pets?

I prefer to have a brief introductory appointment to assess your pet’s suitability for the mobile grooming environment. My grooming prices are based fully on the time it takes to groom your pet, so if the behavior causes the appointment to take longer than it otherwise might, I need to charge more. 

Can I stay with my pet?

I prefer to have a brief introductory appointment to assess your pet’s suitability for the mobile grooming environment. My grooming prices are based fully on the time it takes to groom your pet, so if the behavior causes the appointment to take longer than it otherwise might, I need to charge more. 

How do you dry the pets?

This is an important question to ask any groomer, because your pet’s safety is at stake. Please ask this no matter where you decide to take your pet for grooming. I use towels, fans, and no-heat blow-dryers. I do not use dangerous heat or cage dryers on your pet. 

My pet is matted. Do I need to cut his hair short?

I will do my best to keep your pet’s hair as close as possible to the desired length first. Unfortunately, trying to comb out mats is painful for the pet and can cause injury. If the mats are tight, the safest and most comfortable option for your pet is to cut the hair short. 

I have seen the “FURminator Shed-less System” offered at other grooming salons. Do you offer this?

Yes… and No.

I do use a FURminator during the grooming process if it is suitable for the type of coat your pet has. However, I find that the term “shed-less” or “de-shedding” leads customers to believe that their pet will not shed after the grooming. They may shed less, but they will still shed. Additionally, the stimulation of the skin and hair follicles can cause stimulation of the coat and the shedding may return quite quickly.

There are excellent brands of shampoo, conditioner, and finishing sprays to aid in releasing dead fur and undercoat. I offer this “Shed-Reducer” service as an add-on to my grooming packages, which greatly reduces — but does not eliminate — shedding after grooming. The extra charge for this service covers the extra time needed to blow and brush out all the dead fur that has been released.

Do you offer teeth cleaning?

No, teeth cleaning should always be performed by a veterinarian. I will, however, brush your pet’s teeth provided there are no active mouth sores or obvious infections. 

Do you express anal glands?

I will perform an external gland expression upon request. If your pet is experiencing discomfort in the anal region or if the glands are not clearing themselves naturally, it is best that they be seen by a veterinarian. Healthy anal glands should be self-expressing during the elimination process.